your orders are dispatched every Wednesday, free delivery for orders over CHF 100
Privacy Policy
Use of personal data collected
When you browse our shop, we automatically receive the Internet Protocol (IP) address of your computer, which enables us to obtain more details about the browser and operating system you are using.
When you place an order, personal data such as your name, address and e-mail address are collected and processed.
We ensure that your data is processed in accordance with current legislation. The data recorded is used in particular to register and process orders, administer personal customer accounts and compile statistics. The purpose of data processing is to improve and control the quality of our services and to transmit information.
E-mail marketing (if applicable): With your permission, we may send you emails about our shop, new products and other updates.
Consent
When you fill in your personal information to validate an order, check your credit card, request information; you authorize and give your consent for us to do so:
- obtain or forward your stored data to third parties insofar as this is essential for the performance of a certain service (e.g. administration and management of personal accounts, monitoring of payments, payment of goods to a supplier, use of a financial intermediary, etc.);
- to communicate to a third party all its data necessary for the collection of a debt(s).
Your explicit consent is requested when your personal data is used for marketing purposes (e.g. newsletter) and you are given the opportunity to refuse.
The rights you have over your data
If you have placed an order or written to us via an online form, you may request to receive a file containing all the personal data we hold about you, including ones you have provided to us. You may also request the deletion of your personal data. This does not include data stored for administrative, legal or security purposes.
All users can modify or delete their personal information at any time by writing to us at hello@kulo.ch. Site managers can also view and modify this information.
Data transfer to third parties
We may disclose your personal information if we are required to do so by law or if you breach our Terms and Conditions.
In general, the third party suppliers we use, will only collect, use and disclose your information to the extent necessary to perform the services they provide to us.
However, some third party service providers, such as payment gateways, have their own privacy policies regarding the information we are required to provide to them for your purchase transactions. We therefore recommend that you read their privacy policies carefully to see how they will handle your personal information.
Link
You may leave our website by clicking on certain links or by being redirected to a third-party application (e.g. Paypal payment). At this point, you are no longer governed by this Privacy Policy or by the General Terms and Conditions of Sale of our website.
We assume no responsibility for the privacy practices of these other sites and recommend that you read their privacy policies carefully.
Security
To protect your personal data, we follow industry best practices to ensure that it is not lost, misappropriated, accessed, disclosed, altered or destroyed inappropriately.
If you provide us with your credit card information, it will be encrypted using the SSL security protocol and stored with AES-256 encryption. We follow all PCI-DSS requirements and are compliant with the European PSD2 directive and strong customer authentication.
Age of consent
By using this site, you acknowledge that you are at least the age of majority in your place of residence, and that you have given us your consent to allow any minor in your care to use this website.
Changes to this Privacy Policy
We reserve the right to change this privacy policy at any time. Changes and clarifications will take effect immediately upon posting on the website. If we make changes to the content of this policy, we will notify you here or by email (if you are signed in to the newsletter) that it has been updated.
Contact information
If you wish to: access, correct, modify or delete any personal information we have about you, file a complaint, or if you simply wish to have more information, please contact us by e-mail at hello@kulo.ch.