FAQ

If you are looking for an answer to your question, our FAQ can help you answer it. For any additional information, please send us an e-mail to hello@kulo.ch

Purchase on the website

100% secure, these payment methods are valid on the site as well as in our showroom:

  • Credit cards
  • TWINT
  • Bank transfer (except showroom): The order is processed once payment has been received. For payment by bank transfer, please indicate the IBAN CH92 0900 0000 1548 2950 2 and your order number under the reason for payment.

Delivery is free for orders of 150 chf and more. For orders under 150 frs, the delivery costs are 7 chf.

You can of course choose to collect the products from our workshop to avoid delivery costs. Our opening hours are Tuesday to Friday from 8.30am to 5.30pm. Please inform us before coming to confirm our presence.

All items in stock are shipped within 2 working days by Swiss Post B Mail.

We will inform you in case of extended delivery due to holidays, absence or problems with the goods.

About us

The production site is open on appointment. We are in our workshop from Tuesday to Friday. If you would like to visit us and see our products, please send us a message and we will be happy to welcome you.

We mainly have partnerships with a few restaurants and bars who set aside their bottles for us. Some of you supply us with specific glass, such as our candle bottles or Les Fringants.

CMR stands for Carcinogenic, Mutagenic and Reprotoxic Substances, the indication of the presence of CMR in products is regulated and its display is compulsory according to the thresholds and its category. The perfumes used in our candles that contain CMRs have a threshold of 0.1% to 3.3%, which remains low. 

Be aware that some organic essential oils release a lot of CMR into the air when heated. Just remember that a natural product does not mean that it is safe!

The types of CMRs in our candles are indicated. We also offer a selection of CMR-free candles.

AFTER-SALES SERVICE

Yes, it is possible as long as the product is intact and respects a 15 days deadline. However, the delivery costs are to be paid by the buyer. It is also possible to come on site by contacting us by e-mail.

Despite the effort invested in packaging your products, they may be damaged during delivery. Therefore, upon receipt :
  • control the goods directly

In case of damage:
  • Send us a photo of the package with the damaged product visible and a photo of the shipping label
  • You will have the choice between a refund or free return of the goods.

If the parcel is not checked within 2 days of receipt we will not be able to accept your complaint.

Customised requests

Absolutely, please contact us by e-mail and specify your request. The bottles must be brought to our workshop. The prices are as follows:

- Glasses: 16 frs
- Single bottle vases: 28 frs
- Special vases (magnum, spirits): 32 frs